Legal Relief: Over 22 lakh complaints resolved under Tehsil Diwas

Lucknow, Sep 8(UNI) Taking cognizance of those officers showing negligence while performing their duty to redress the grievances raised by people, Uttar Pradesh Chief Minister Yogi Adityanath has ordered the officials to submit a report on the complaints received, resolved along with the action taken under Thana-Tehsil Diwas and IGRS.
The Chief Minister said that resolving every grievance is the utmost priority of the government. The purpose behind organizing Tehsil and Thana days is that the problems of the people can be solved at the local level itself.

Chairing a high-level review meeting with senior officials on Wednesday, the CM said “A detailed report regarding complaints received, resolved and pending cases on IGRS (Integrated Grievance Redressal System), Tehsils and Police Stations should be submitted to the Chief Minister’s Office without delay. Details of the level of satisfaction of the people should also be provided.”
In this district-wise report, the functioning of each police station and tehsil will be assessed on the basis of complaints received. Along with this, the problems encountered on Janta-Darshan and IGRS portal are also being included in the report.
This district and department wise report will become a benchmark for the quality of performance of the field officers. The Chief Minister himself will review this with the District Magistrates and Superintendents of Police, after which action will be taken against the negligent officers.

In the form of a centralized system, the facility of the IGRS portal is there in the state. Chief Minister’s Janta Darshan is also being organised on daily basis for grievance redressal. Instructions have been issued that all these programmes should be thoroughly reviewed. The detailed report is being prepared after the instructions of the Chief Minister.

As per the data records, in the last 4 and a half years, around 1846968 complaints have been received on IGRS related to the matter of SSP/SP, of which over 1821033 have been disposed. While, about 22,45,282 complaints have been received on IGRS related to the matter of Tehsil Diwas, of which over 2216017 have been resolved.