Haryana-112 ERSS aims to win people’s trust & increase fear among criminals

Chandigarh, Aug 25 (UNI) Haryana Home Minister Anil Vij on Wednesday said that with the introduction of “Haryana-112 Emergency Response Support System (ERSS)”, an atmosphere of fear is being created among criminals on one hand through this service and emergency services like ambulances and fire brigade are being delivered to the needy citizens within a time span of 15 to 20 minutes through more than 600 Emergency Response Vehicles ie ‘ERVs’.

The Minister urged the citizens to immediately call on 112 for police assistance and information of criminal offenses at any time.

Giving details in this regard, Mr Vij said that positive results have been seen from this new initiative. Due to ERV, the police presence has increased in the state, due to which, the sense of security among the citizens has been enhanced, as well as the criminals and anti-social elements fear police even more.

The new system has also given hope to the citizens that in case of emergency, if information is given on 112, then the accused will be caught. With the timely help being provided to the people from Haryana 112, people’s confidence in the police has increased and it has also ensured transparency in the functioning of the police, he informed.

He said that out of the total calls received in the first 1000 hours, 66861 calls were from people who needed help. Out of these 56113 emergency vehicles were sent to the spot for assistance. Out of the total actionable calls received, 52393 requested for police assistance, 5860 for ambulance services and 455 for fire services. Out of the total dispatch calls, there were also multi-service dispatches in which multiple services were dispatched by the system on a single call.

Mr Vij said that Haryana Police has fixed the time limit for Haryana-112 helpline to reach the caller within 15 to 20 minutes, but the policemen posted on ERV provided police help in an average of 16 minutes 28 seconds while living upto the slogan of Seva Suraksha Sahyog. He informed that a total of 470189 callers called for assistance through actionable calls at the State Emergency Response Centre, Panchkula between July 13 and August 23.

He said that due to the presence of 112 ERV vehicles in police stations, where hundreds of people who met accident were immediately taken to the hospital and their lives were saved, many possible criminal activities were prevented and women were getting the maximum benefit of 112. In places like schools, colleges, markets, where there is a high incidence of tampering, then they can directly dial 112. With this, the police directly reach the spot and ensure the safety of women.

The Minister further informed that Haryana Police is committed to provide prompt and efficient emergency services to the residents across the State and is taking all necessary steps in this regard.

Arshinder Singh Chawla, ADGP Telecom and IT, who is heading Haryana-112 at the State-Level, informed that the police help is being provided to the person calling the single emergency helpline in the minimum possible time, for which all the policemen deployed on the ERV, including the team of Haryana 112 under the leadership of Mr Udai Singh Meena, SP Haryana-112 deserves appreciation.

The project is new and is constantly being upgraded to improve emergency services. The officers/staff deployed to provide quick and efficient services to the residents of Haryana are continuously working on the project.

According to the directions of the Home Minister of Haryana, a system has been made to honour the officers who have done well in different categories, under which such officers will be honoured every month. In this sequence, in the month of July, the following officers are being honoured for their excellent work.